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Privacy Policy

A legal disclaimer

At Quick2Deliver, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our delivery services.

Information collection

We may collect the following types of information:

  • Personal details (e.g., name, phone number, student ID, email)

  • Delivery information (e.g., pickup/drop-off location, item details)

  • Driver data (e.g., name, phone number, student ID, transport details)

  • Usage data (e.g., app or website interactions, time logs)

How we use your information

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  • Process and manage deliveries

  • Contact you regarding your order or service status

  • Assign delivery jobs to student drivers

  • Improve our services and user experience

  • Ensure safety and accountability

Data protection measures

We take reasonable steps to protect your personal information by:

  • Limiting access to authorized personnel only

  • Using secure servers and encrypted communications (e.g., HTTPS)

  • Regularly updating our systems for security

Delivery Policy

Service Area

  • Deliveries are limited to within the campus grounds and designated nearby areas.

  • We do not provide long-distance or off-campus deliveries unless specifically stated.

Delivery Hours

  • Operating Hours: Monday to Friday, 8:00 AM – 10:00 PM
    (Hours may vary on weekends or public holidays)

  • Orders made after operating hours will be scheduled for the next working day.

Delivery Time

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Estimated delivery time is 5 to 15 minutes, depending on:

  • Distance between pickup and drop-off points

  • Item /food readiness

  • Driver availability

 

We aim to deliver all items on the same day of request.

Item Restrictions

We do not deliver the following:

  • Hazardous, illegal, or flammable materials

  • Fragile items without proper packaging

  • Large furniture or heavy electronics (unless pre-approved)

Pickup and Drop-off rules

  • Both sender and recipient must be available at the agreed location and time.

  • Failed delivery attempts may result in rescheduling and additional charges.

Cancellations and Refunds

Cancellations must be made at least 15 minutes before pickup.

  • Refunds will only be provided if:

  • The item was not picked up

  • Damage to items by our driver (The item price should only be discussed among drivers and clients)

  • Service failed due to our error (e.g., no driver assigned)

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